Privacy Policy

Welcome to Chitra’m Craft Chocolates website. At Chitra’m Craft Chocolates Website (hereinafter referred to as “Chitra’m”, “we”, “us” and “our”) we value and respect your privacy and online security in relation to your continued access of our services.

At Chitra’m we strive to ensure that no misuse, unauthorized use or unlawful dissemination takes place of sensitive and personal data shared by you (hereinafter referred to as the “End User”, “You”, “Your”).

This policy may be amended from time to time, any such amendments or modifications shall be published here. Your continued use and access of our services after we publish the changes to this policy means that you have consented to the updated policy from time to time.

Information We Collect

We collect and store any information you enter on our Website or provide to us in any other manner and automatic information is collected based on your interaction with the services. You may of your volition choose not to provide certain information which shall be marked as optional, however, where certain information points are not provided you may not be able to access certain features which are dependent on such information points being shared.

At Chitra’m, we use the information that you provide for purposes such as operating, providing, improving, and developing the services. This information provided by you is crucial for us to be able to respond to your requests, create personalized content, ensure delivery of products, comply with applicable laws, create features, improve your experience with us, and communicate with you.

When you create an account with us or place orders on our Website to provide you the service, we would be collecting your contact information including but not limited to your name, phone number, address, payment details, email address, and your account log in information including your password, details about your purchases and details about your interactions with us.

Sharing of Information with Third Parties

Chitra’m may engage certain third-party service providers to enable the smooth functioning and provision of services. We share your data with such third-party service providers on a need-to-know basis only such as for the processing of payments or for shipment of deliveries etc.

We strive to share only sensitive or personal information in this regard which would be necessary for such third parties to perform the services in accordance with the applicable laws.

Storage and Retention of Your Data

Your data or information shall be stored with us for the duration required to be stored to provide you the services and as stipulated to be stored under the applicable laws. Should you require the closure of your account with us or should you require the data provided by you to no longer be used by us, kindly write an email to us at and we shall honour your request within a reasonable time period subject to the terms of this policy. We will continue to retain and use your information as necessary to ensure continued compliance with our legal obligations applicable to us, for any disputes that may arise in relation to the services rendered to you, and for the purposes of the enforcement of any services agreement as part of the services rendered to you.

Grievance Redressal/Support

For any queries, grievances or concerns in relation to the Services provided, please contact the name and contact details of the Grievance Officer are provided below:

Arun Viswanathan S K

Designation     :           Proprietor

Address            :           No.7, Red Buildings, Sathyamoorthy Road, Ramnagar, Coimbatore, Tamil Nadu 641 009

Email                : 

Phone              :           +91 98438 06006

We will endeavour on a best-efforts basis to acknowledge your query/concern or grievance and provide further communication on the same within 3 business days of receipt.